Hisense Official Warranty

• Physical damage to a TV or display screen, at any point in the warranty period
• Repairs or opening of the product by anyone other than the Hisense Kenya Service Centre
• Incorrect installation
• Misuse, water or liquid damage, and insect damage
• Damage from power surges or fluctuations where a recommended voltage stabilizer was not used
• Damage that happens in transit after purchase these repairs are charged to the customer
• Any product whose serial number or model number has been altered, defaced or removed
• Products not bought from an authorised Hisense dealer in Kenya

The card is the fastest route to a repair, so keep it with your receipt. If it has been lost, bring or send your original purchase receipt together with the serial number from the product. The Service Centre will check it against our sales records and, once the purchase is verified, your claim proceeds under warranty as normal.

Purchases from a shop that is not an authorised Hisense dealer cannot be verified this way and are not covered.

1. The Hisense Kenya Service Centre provides this limited service warranty to the purchaser. Televisions and all large appliances are covered for 24 months plus 1 additional month from the date of purchase. All small appliances are covered for 12 months from the date of purchase.
2. The warranty card must be produced when a repair is claimed. Where the card has been lost, the original purchase receipt together with the product serial number may be accepted instead, once the Service Centre has verified the purchase against its sales records. [Changed from the printed card, which requires the card with no alternative — needs Service Centre sign-off.]
3. The warranty card is not valid if any repair on the item has been carried out by anyone other than the Hisense Kenya Service Centre.
4. The warranty does not extend to faults arising from incorrect installation, mistreatment, physical damage, insect damage, water damage and similar causes.
5. The warranty is void if the serial number or model number is altered, defaced or removed.
6. The warranty card is valid only for manufacturing defects, software defects and repeat job cases, up to three jobs.
7. The warranty applies to the first purchase of the product only and is not transferable.
8. The warranty is void if the equipment was not protected against power surges and fluctuations using a recommended voltage stabiliser.
9. Damage to equipment in transit is not covered, and any resulting charges are paid by the purchaser.
10. There is no warranty for physical damage to a screen. Manufacturing defects in the screen panel remain covered for the applicable warranty period.
11. This warranty covers only products supplied through the Hisense Kenya Service Centre and purchased from dealers appointed by it in Kenya.

Terms and conditions apply. Nothing in this warranty affects the rights you have under the Consumer Protection Act, 2012.

No. Physical damage to a screen is not covered at any stage. A manufacturing defect in the panel is covered for the standard period.

From the date of purchase written on your warranty card.

Only products bought from an authorised Hisense dealer in Kenya are covered. If you are not sure a shop is authorised, call the service line before you buy.

No. Any repair by someone other than the Hisense Kenya Service Centre voids the card.

Only if the product was connected through a recommended voltage stabilizer.

No. Cover applies to the first purchaser only.