Hisense Kenya FAQ

[vc_row][vc_column][vc_tta_accordion active_section=”1″ title=”Televisions Frequently Asked Questions”][vc_tta_section title=”Q1: How do I scan for TV channels if there are new ones available?” tab_id=”1716776388652-19794c3c-8498″][vc_column_text]A1: To scan for new TV channels, go to the TV’s settings menu, select ‘Channel Setup’ or ‘Tuner Settings,’ and then choose ‘Auto Scan’ or ‘Channel Scan.’ The TV will automatically search and store all available channels. Contact Hisense Kenya Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2: Why does my TV not turn on?” tab_id=”1716776388664-95963c51-6641″][vc_column_text]A2: Ensure the TV is properly plugged into a working power outlet. Check the power cable for any damage. Try using the remote control and the power button on the TV itself. If the TV still does not turn on, it may need professional service. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3: How do I access HD free-to-air channels?” tab_id=”1716776617647-66a8ff6a-e79b”][vc_column_text]A3: Connect an HD antenna to the TV and perform a channel scan through the ‘Channel Setup’ or ‘Tuner Settings’ in the menu. This will locate and store all available free-to-air HD channels. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4: How do I get Netflix?” tab_id=”1716776821347-c1051ad8-f4a3″][vc_column_text]A4: Ensure your TV is connected to the internet. Open the Netflix app from the home menu. If it’s not installed, you can download it from the TV’s app store. Log in with your Netflix account details to start streaming. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q5: The volume of the TV doesn’t seem loud, what can I do?” tab_id=”1716776866518-7de4f8cc-3c5c”][vc_column_text]A5: Check the volume settings on the TV and the remote control. Ensure that any external audio devices (soundbars, speakers) are correctly connected and set up. You can also adjust the audio settings in the TV’s menu for better sound. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6: How can I get the latest firmware for my TV?” tab_id=”1716776919692-092c0673-8187″][vc_column_text]A6: Visit the Hisense Global website, navigate to the support section, and look for firmware updates specific to your TV model. Download the firmware and follow the instructions to update your TV. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q7: Where do I find the firmware version for my TV?” tab_id=”1716776989933-4c49b2b3-e901″][vc_column_text]A7: Go to the TV’s settings menu, select ‘About’ or ‘System Information,’ and look for ‘Firmware Version’ or ‘Software Version’ to see the current version installed on your TV. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q8: I have lost or damaged my remote. How do I get a new one?” tab_id=”1716777030669-1cabe4d4-2e55″][vc_column_text]A8: You can purchase a new remote from authorized Hisense retailers or contact Hisense Customer Support on +254794433183 for assistance in getting a replacement.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q9: My remote control isn’t working. What can I do?” tab_id=”1716777073559-eff49375-7f9d”][vc_column_text]A9: Check if the batteries are properly installed and replace them if necessary. Ensure there are no obstacles between the remote and the TV. If the remote still doesn’t work, try resetting it or contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q10: How do I watch 4K content?” tab_id=”1716777137986-6a21bba6-6226″][vc_column_text]A10: Ensure your TV supports 4K resolution. Stream 4K content from services like Netflix or YouTube, or connect a 4K Blu-ray player or gaming console. Set the content source to 4K in the TV settings. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q11: My TV picture is too Dark/Bright. What do I do?” tab_id=”1716777172563-d533b61a-c99f”][vc_column_text]A11: Adjust the picture settings in the TV menu. You can change the brightness, contrast, and backlight settings to improve picture quality. Some TVs also have preset picture modes that you can try. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion active_section=”1″ title=”Refrigerator FAQs”][vc_tta_section title=”Q12: There is water around my refrigerator and on the floor. What can I do?” tab_id=”1716777294367-c8649503-2532″][vc_column_text]A12: Check if the refrigerator is properly leveled. Inspect the door seals for any damage or obstructions. Ensure the drain pan is not overflowing and that the defrost drain isn’t clogged. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q13: There is liquid inside my refrigerator. What can I do?” tab_id=”1716777294386-d11cac81-08f7″][vc_column_text]A13: Check if any food containers are leaking. Ensure the refrigerator is set to the correct temperature. Clean the refrigerator’s interior and make sure nothing is blocking the airflow vents. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q14: Frost has built up in my freezer. What can I do?” tab_id=”1716777439705-a0e2f334-aa00″][vc_column_text]A14: Ensure the freezer door is fully closed and not being left open for extended periods. Check the door seals for any gaps or damage. If the problem persists, manually defrost the freezer and monitor it. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q15: The refrigerator sides seem to get warm, is this normal?” tab_id=”1716777477441-f59879dc-56df”][vc_column_text]A15: Yes, it’s normal for the sides of the refrigerator to feel warm as the heat dissipates from the compressor. If the sides are excessively hot, ensure there is adequate ventilation around the refrigerator. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q16: Should my Refrigerator be making noise when in use?” tab_id=”1716777510812-d2329a0d-eeb5″][vc_column_text]A16: Some noise is normal as the refrigerator operates, especially during defrost cycles or when the compressor starts. If you notice unusual noises, ensure the refrigerator is level and not touching any walls or cabinets. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q17: My frozen products are melting in my freezer. What can I do?” tab_id=”1716777550375-8eacb9ca-0fb4″][vc_column_text]A17: Check if the freezer door is properly closed. Ensure the temperature setting is correct and not too high. Clean the condenser coils and check for any obstructions to the airflow. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q18: My Fridge is not cold enough, what can I do?” tab_id=”1716777588718-19040a58-7bd9″][vc_column_text]A18: Check the temperature settings and ensure the door is properly closed. Clean the condenser coils and make sure the refrigerator is not overloaded with food, which can block airflow. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q19: My refrigerator is not sealing, what can I do?” tab_id=”1716777650802-73d13d39-4daa”][vc_column_text]A19: Inspect the door seals for any damage or dirt. Clean the seals with warm soapy water and dry them thoroughly. If the seals are damaged, they may need to be replaced. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q20: I can’t close my refrigerator door completely. What do I do?” tab_id=”1716777696551-d9675d2e-932d”][vc_column_text]A20: Inspect that no containers or food items are blocking or affecting the door from closing. If the issue persists, please be with your product and contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_zigzag][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]For further assistance, please contact the offical Hisense Kenya Customer Support on +254794433183.[/vc_column_text][/vc_column][/vc_row]