Hisense Kenya FAQ

A2: Ensure the TV is properly plugged into a working power outlet. Check the power cable for any damage. Try using the remote control and the power button on the TV itself. If the TV still does not turn on, it may need professional service. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A3: Connect an HD antenna to the TV and perform a channel scan through the ‘Channel Setup’ or ‘Tuner Settings’ in the menu. This will locate and store all available free-to-air HD channels. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A4: Ensure your TV is connected to the internet. Open the Netflix app from the home menu. If it’s not installed, you can download it from the TV’s app store. Log in with your Netflix account details to start streaming. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A5: Check the volume settings on the TV and the remote control. Ensure that any external audio devices (soundbars, speakers) are correctly connected and set up. You can also adjust the audio settings in the TV’s menu for better sound. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A6: Visit the Hisense Global website, navigate to the support section, and look for firmware updates specific to your TV model. Download the firmware and follow the instructions to update your TV. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A7: Go to the TV’s settings menu, select ‘About’ or ‘System Information,’ and look for ‘Firmware Version’ or ‘Software Version’ to see the current version installed on your TV. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A8: You can purchase a new remote from authorized Hisense retailers or contact Hisense Customer Support on +254794433183 for assistance in getting a replacement.

A9: Check if the batteries are properly installed and replace them if necessary. Ensure there are no obstacles between the remote and the TV. If the remote still doesn’t work, try resetting it or contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A10: Ensure your TV supports 4K resolution. Stream 4K content from services like Netflix or YouTube, or connect a 4K Blu-ray player or gaming console. Set the content source to 4K in the TV settings. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A11: Adjust the picture settings in the TV menu. You can change the brightness, contrast, and backlight settings to improve picture quality. Some TVs also have preset picture modes that you can try. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A13: Check if any food containers are leaking. Ensure the refrigerator is set to the correct temperature. Clean the refrigerator’s interior and make sure nothing is blocking the airflow vents. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A14: Ensure the freezer door is fully closed and not being left open for extended periods. Check the door seals for any gaps or damage. If the problem persists, manually defrost the freezer and monitor it. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A15: Yes, it’s normal for the sides of the refrigerator to feel warm as the heat dissipates from the compressor. If the sides are excessively hot, ensure there is adequate ventilation around the refrigerator. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A16: Some noise is normal as the refrigerator operates, especially during defrost cycles or when the compressor starts. If you notice unusual noises, ensure the refrigerator is level and not touching any walls or cabinets. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A17: Check if the freezer door is properly closed. Ensure the temperature setting is correct and not too high. Clean the condenser coils and check for any obstructions to the airflow. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A18: Check the temperature settings and ensure the door is properly closed. Clean the condenser coils and make sure the refrigerator is not overloaded with food, which can block airflow. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A19: Inspect the door seals for any damage or dirt. Clean the seals with warm soapy water and dry them thoroughly. If the seals are damaged, they may need to be replaced. Contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.

A20: Inspect that no containers or food items are blocking or affecting the door from closing. If the issue persists, please be with your product and contact Hisense Customer Support on +254794433183. Hours of operation are Monday to Friday 8:30am to 6:00pm EAT and weekends from 9:00am to 5:00pm EAT.