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Return to shopFrequently Asked Questions
in Love with Technology
About Hisense Kenya
Hisense Kenya is the official distributor of Hisense products in Kenya. We provide top-quality electronics and appliances designed to enhance your everyday life, including TVs, refrigerators, washing machines, sound systems, air conditioners, and more.
Our showrooms are conveniently located across major cities in Kenya. You can find the exact addresses and contact information on our Showroom Locations page.
- Durability: Built to last in Kenyan conditions.
- Innovation: Cutting-edge technology like Quantum Dot (QLED) and Laser TVs.
- Affordability: Premium products at competitive prices.
- Eco-Friendliness: Energy-efficient appliances to reduce your electricity bills.
Products and Purchases
We provide a wide range of electronics and home appliances, including:
- TVs: Smart, QLED, ULED, and Laser TVs.
- Kitchen Appliances: Refrigerators, freezers, microwaves, and ovens.
- Laundry: Washing machines and dryers.
- Air Conditioners: Energy-efficient cooling solutions.
- Audio: Soundbars and home theater systems.
You can purchase our products:
- From our official website.
- At any Hisense Kenya showroom.
- Through our authorized dealers across the country.
Yes, we offer flexible payment plans for selected products. Visit your nearest showroom or contact us for more details.
Always purchase from authorized dealers or our official website. Look for:
- A valid warranty card.
- A serial number that matches our records.
Customer Support and Warranty
Our standard warranty covers:
- Manufacturing defects.
- Software issues.
- Repeat job cases (up to three).
It does not cover:
- Physical damage or mishandling.
- Power surge damage without an approved stabilizer.
- Damage caused by unauthorized repairs.
- General appliances: 2 years.
- Screen panels (TVs): 1 year.
- Present your purchase receipt and warranty card.
- Visit a Hisense Kenya Service Centre or fill out our Warranty Claim Form.
You can contact us via:
- Call Center: +254 700 113 111.
- Email: support@hisense-kenya.co
Or visit our Customer Support page.
Corporate and Marketing
Yes, Hisense is globally recognized for its sports sponsorships, including partnerships with FIFA World Cup and UEFA. Locally, we support Kenyan sports initiatives to promote talent and wellness.
Follow us on Facebook, Instagram, Twitter, TikTok and our other social media accounts for the latest updates. You can also sign up for our newsletter here.
We’re always open to innovative partnerships. If you’re interested in collaborating, please contact our marketing team at marketing@hisense-kenya.co
Energy Efficiency and Sustainability
Yes. Our products are designed to consume less energy while delivering top-notch performance. Look for the Energy Star label on selected appliances.
We are committed to sustainability by:
- Using eco-friendly materials in our products and packaging.
- Offering energy-efficient solutions to reduce carbon footprints.
General Inquiries
Contact us at dealers@hisense-kenya.co with your business details, and our team will guide you through the process.
Yes. Bulk purchase discounts are available for businesses. Reach out to us at sales@hisense-kenya.co for inquiries.
We value your feedback. Share your thoughts via our Feedback Form, or connect with us on social media.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a Wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept these payment methods:
- Credit and Debit cards
- Mpesa
- Cash on Delivery
Yes, your payment information is secure. We use advanced security measures, including SSL encryption, to protect your data and ensure a safe shopping experience
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Why Choose Hisense Kenya?
We are committed to delivering Reliable, Affordable, and Innovative products tailored to meet the needs of Kenyan households. With a strong after-sales service and nationwide presence, we’re here to make your life better