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About Hisense Kenya

Who is Hisense Kenya?

Hisense Kenya is the official distributor of Hisense products in Kenya. We provide top-quality electronics and appliances designed to enhance your everyday life, including TVs, refrigerators, washing machines, sound systems, air conditioners, and more.

Where are Hisense Kenya showrooms located?

Websites in professional use templating systems. Commercial publishing platforms and content management systems ensure that you can show different text, different data using the same template. When it's about controlling hundreds of articles, product pages for web shops.

What makes Hisense products stand out?
  • Durability: Built to last in Kenyan conditions.
  • Innovation: Cutting-edge technology like Quantum Dot (QLED) and Laser TVs.
  • Affordability: Premium products at competitive prices.
  • Eco-Friendliness: Energy-efficient appliances to reduce your electricity bills.

Products and Purchases

What products does Hisense Kenya offer?

We provide a wide range of electronics and home appliances, including:

  • TVs: Smart, QLED, ULED, and Laser TVs.
  • Kitchen Appliances: Refrigerators, freezers, microwaves, and ovens.
  • Laundry: Washing machines and dryers.
  • Air Conditioners: Energy-efficient cooling solutions.
  • Audio: Soundbars and home theater systems.
Where can I buy Hisense products?

You can purchase our products:

Are there financing options available for purchases?

Yes, we offer flexible payment plans for selected products. Visit your nearest showroom or contact us for more details.

How can I verify the authenticity of a product?

Always purchase from authorized dealers or our official website. Look for:

  • A valid warranty card.
  • A serial number that matches our records.

Customer Support and Warranty

What is covered under the warranty?

Our standard warranty covers:

  • Manufacturing defects.
  • Software issues.
  • Repeat job cases (up to three).

It does not cover:

  • Physical damage or mishandling.
  • Power surge damage without an approved stabilizer.
  • Damage caused by unauthorized repairs.
How long is the warranty valid?
  • General appliances: 2 years.
What should I do if I need support
  • Present your purchase receipt and warranty card.
  • Visit a Hisense Kenya Service Centre or fill out our Warranty Claim Form.
What should I do if I need support?

You can contact us via:

Corporate and Marketing

Does Hisense sponsor sports events?

Yes, Hisense is globally recognized for its sports sponsorships, including partnerships with FIFA World Cup and UEFA. Locally, we support Kenyan sports initiatives to promote talent and wellness.

How can I stay updated on promotions?

Follow us on Facebook, Instagram, Twitter, TikTok and our other social media accounts for the latest updates. You can also sign up for our newsletter here.

Can I collaborate with Hisense Kenya for marketing campaigns?

We’re always open to innovative partnerships. If you’re interested in collaborating, please contact our marketing team at marketing@hisensekenyaregion.co.ke

Energy Efficiency and Sustainability

What is Hisense Kenya doing for sustainability?

Yes. Our products are designed to consume less energy while delivering top-notch performance. Look for the Energy Star label on selected appliances.

What is Hisense Kenya doing for sustainability?

We are committed to sustainability by:

  • Using eco-friendly materials in our products and packaging.
  • Offering energy-efficient solutions to reduce carbon footprints.

General Inquiries

How can I become a Hisense authorized dealer?

Contact us at dealers@hisensekenyaregion.co.ke with your business details, and our team will guide you through the process.

Does Hisense Kenya offer bulk purchase discounts?

Yes. Bulk purchase discounts are available for businesses. Reach out to us at info@hisensekenyaregion.co.ke for inquiries.

How can I give feedback about my experience?

We value your feedback. Share your thoughts via our Contact us Page, or connect with us on social media.

Shopping Information

How do I find a product?

You can use our search bar at the top of the page to search for specific products or browse through our categories.

Can I save products to my Wishlist?
Yes, you can create a Wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?

Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?

We accept these payment methods:

  • Credit and Debit cards
  • Mpesa
  • Cash on Delivery
Is my payment information secure?

Yes, your payment information is secure. We use advanced security measures, including SSL encryption, to protect your data and ensure a safe shopping experience

Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Why Choose Hisense Kenya?

We are committed to delivering Reliable, Affordable, and Innovative products tailored to meet the needs of Kenyan households. With a strong after-sales service and nationwide presence, we’re here to make your life better

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